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Frequently Asked Questions

Have questions about appliance repair? You’re not alone. Below are answers to the most common questions homeowners ask when dealing with broken appliances.

Someone else has probably already asked...

See if we have answers to your questions here; otherwise give us a call or visit our contact us page to send us your inquiry.

What appliances do you repair?

We repair most major household appliances including refrigerators, washers, dryers, dishwashers, ovens, stoves, microwaves, and garbage disposals.

Do you service all brands?

Yes. Our technicians work with most major appliance brands and models, including both newer and older units.

How quickly can you schedule a repair?

We aim to provide fast response times and often offer same-day or next-day service depending on availability.

Do you offer same-day appliance repair?

While this may be something we could accommodate, it really depends on the service calls scheduled for that day.

What areas do you serve?

We serve Rockford, IL and surrounding areas within approximately a 25-mile radius, including Loves Park, Machesney Park, Roscoe, and Belvidere.

Do you provide free estimates?

We provide clear pricing before any repair begins. Diagnostic fees may apply depending on the service.

How much does appliance repair typically cost?

Costs vary depending on the appliance and issue. Minor repairs may be lower, while complex repairs involving parts may cost more.

Are there any hidden fees?

No. We believe in transparent pricing. You will always be informed of costs before work begins.

Do you charge a service call fee?

A diagnostic service fee of $105 applies, which is credited from the total should we move forward with repairs..

How long does a typical repair take?

Most repairs can be completed within one visit. If parts are needed, a follow-up visit may be required.

Do you carry parts with you?

We carry common parts to complete many repairs on the spot. Specialty parts may need to be ordered.

We carry common parts to complete many repairs on the spot. Specialty parts may need to be ordered.

In many cases, repair is more cost-effective; especially if the appliance is under 10 years old. We’ll give honest recommendations based on your situation.

What should I do before the technician arrives?

Ensure the appliance is accessible and clear the surrounding area. If possible, note any symptoms or error codes.

Do you offer a warranty on repairs?

Yes. We stand behind our workmanship for a limited period. Specific warranty details depend on the repair.

Are your technicians experienced?

Yes. Our technicians are trained, experienced, and focused on delivering dependable repairs.

Do you use quality replacement parts?

We use reliable parts to ensure long-lasting repairs and proper appliance performance.

What should I do if my refrigerator stops working?

Keep the door closed to preserve cold air and call us as soon as possible to prevent food spoilage.

Why is my washer not draining or spinning?

This could be due to a clogged drain, pump issue, or mechanical failure. A proper diagnosis is needed.

Why is my dryer not heating?

Common causes include a faulty heating element, thermostat issues, or airflow restrictions.

Can you fix appliances the same day they break down?

In some cases, yes. Quick diagnosis and having parts on hand often allow same-day repair completion.

Reliable Repairs. Backed by Experience.

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